Refund, Return, & Shipping Policy
At BulkEssentials.Store, we are dedicated to not only providing high-quality supplements but also ensuring that your online experience is secure and reliable. We back our products with a 100% Customer Satisfaction Guarantee while taking every measure to protect your personal information.
Customer Satisfaction Guarantee
100% Customer Satisfaction:
We are confident that our products will meet your expectations. If for any reason you are not completely satisfied with your purchase, we want to make it right.
Return Policy
General Policy:
Due to the nature of our products, BulkEssentials.Store does not typically accept returns. However, exceptions may be made under specific circumstances.
Exceptions for Returns:
- Damaged Goods:
If you receive a product that is damaged or defective upon arrival, please notify us within 7 days of receipt. Provide photographic evidence of the damage, and we will facilitate a replacement or full refund at our discretion. - Incorrect Item Shipped:
Should you receive an item different from what was ordered, contact us within 7 days of receipt with details, and we will arrange for the correct item to be sent at no additional cost or offer a full refund.
Refund Process:
- Eligibility:
Refunds are processed only for damaged goods or incorrect items shipped as outlined above. - How to Request a Refund:
Email our customer service team at Hello@bulkessentials.store with your order number, a description of the issue, and any required photographic evidence. Once your request is reviewed and approved, refunds will be processed through the original method of payment within 2-5 business days.
Non-Returnable Items:
- Opened Products:
For health and safety reasons, we cannot accept returns on opened or used products except in the case of defects or damage. - Sale or Discounted Items:
Items purchased on sale or with discount codes are not eligible for refunds unless they fall under the exceptions mentioned.
Important Notes:
- Original Packaging:
All items must be returned in their original packaging for any refund to be considered under the exceptions. - Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to our error.
Shipping Policy
We offer several shipping options to meet your needs:
- Free Shipping(First Class):
Enjoy free shipping on orders over $75. - Standard Shipping 3-7 day:
Available for $6.95. - Priority Shipping 2-3 day:
Available for $11.95. - Express Shipping 1-3 day:
Available for $32.95.
Shipping rates are calculated at checkout based on your order total and selected shipping option. Please note that processing times may vary, and you will receive a confirmation email with tracking information once your order has shipped. Handling times are 1-3 business days.
Contact Us
If you have any questions or need further assistance with our Refund, Return, & Shipping Policy, please feel free to contact our customer service team at support@bulkessentials.store.
By placing an order with BulkEssentials.Store, you acknowledge that you have read, understood, and agree to be bound by this policy.
